Hospitality Operations Automation
Built for Airbnb hosts and independent vacation rental operators.
Checking availability, answering the same questions over and over, chasing the inquiries you missed, and figuring out which channel actually brings guests — the work that used to need a person on standby.
We connect your Airbnb calendar, KakaoTalk, and Google Sheets so it runs on its own.
Why
Every host repeats these tasks several times a day. Each one is small; together they take the whole day.
Every inquiry means opening the Airbnb calendar, checking minimum-stay rules and peak-season rates, then writing the reply by hand.
Check-in time, parking, Wi-Fi password, barbecue, pets, nearby restaurants. You type the same answer every time.
Messages that arrived overnight, questions you never answered, guests who left a phone number and vanished. Nothing is recorded.
Blog, Instagram, Airbnb, KakaoTalk channel — you cannot tell which one brings guests, so you cannot tell where to spend effort.
Demo
The chat below runs the same engine that answers guests at Seorak Farm, grounded in the same FAQ knowledge base the owner maintains.
Architecture
Wherever a guest arrives from, the request passes through one automation engine — and the result lands in two places you already check: your KakaoTalk and your Google Sheet.
Guest entry points
Automation engine (Google Cloud Run · Seoul)
What the operator receives
System Modules
Every capability running in production at Seorak Farm Private Stay. Pick only the modules your property needs — tap a card for the full detail.
Reads the platform calendar directly and tells the guest whether the date is open.
Details → MODULE 02A 24/7 agent inside the channel guests already use. Nothing to install.
Details → MODULE 03Everything the bot knows lives in a spreadsheet. No developer required to change it.
Details → MODULE 04Nothing the bot missed disappears. It is logged, reported, and turned into knowledge.
Details → MODULE 05Any inquiry containing a phone number becomes a booking request, and you know immediately.
Details → MODULE 06See in numbers whether guests come from your site, the chatbot, Airbnb, Instagram or your blog.
Details → MODULE 07A channel of your own that no platform controls — the starting point for direct bookings.
Details → MODULE 08No dashboard to log into — your KakaoTalk is the console.
Details → MODULE 09No server to buy or maintain, and almost no cost when traffic is idle.
Details → Optional MODULE 10An optional module for properties with grounds. A GPS robot keeps the garden for you.
Dedicated page →Daily Operation
Everything else runs by itself. There is no new program to learn and no app to install.
Booking requests arrive on your KakaoTalk the moment they come in. You only need to call or text the guest to confirm.
When the “missed questions” digest arrives, write the answer into the FAQ sheet. From then on the bot answers it.
Type a command in your channel whenever you want the figures.
Packages
Three configurations depending on the size of the property and how it is run. You can move up after launch.
For owners who want a channel outside the platforms first.
5-day buildQuote on request
The configuration running at Seorak Farm Private Stay. Our standard for inquiry automation.
7-day buildQuote on request
For properties with many international guests, or owners who want regular reports.
10-day buildQuote on request
※ Monthly operating fees (cloud hosting, AI usage, knowledge-base expansion, incident response) are quoted separately based on property size and inquiry volume. The domain, Kakao channel and Google Sheet are created in the owner's name, so they remain your assets after the engagement ends.
Process
Once the material is ready it takes a week. The order matters: if an earlier step's material is late, everything after it slips.
Case Study
What follows is not a proposal. It is a live system taking guest inquiries right now.
Yangyang, Gangwon-do · private log cabin with a 3,300 m² lawn garden · up to 12 guests · seorakfarm.com
A property that had depended entirely on Airbnb widened its booking path to an official website and a KakaoTalk channel. A live availability calendar, an AI concierge backed by a Google Sheets knowledge base, instant booking alerts and per-channel traffic counting have run without downtime since April 2026.
147
FAQ rows in production
4.97
Airbnb rating (140 reviews)
2
Languages (KO · EN)
24h
Automated response in chat
Same engine, different industry. The consultation, knowledge-base and analytics structure is not tied to hospitality. Across industries, only the knowledge-base entries and the intake fields change. For florists we are extending it into automatic dispatch with a KakaoTalk approval gate. See every deployment →
FAQ
It is restricted to what is written in the Google Sheet knowledge base. Facts that are not there are not invented — the bot says the operator needs to confirm and logs the question as unanswered. Numbers such as prices and times must be quoted exactly as written, and comparisons with competing properties or anything commercially unhelpful are prohibited.
Yes — that is the point of the system. Edit one row in the Google Sheet and the bot's answer changes within about two minutes. Rate increases, wording changes and new amenities are all handled without calling a developer.
The website calendar reads your Airbnb feed and blocks dates that are already booked, reflected within five minutes. When you take a direct booking, block those dates on the platform calendar and both sides stay in sync on the same source.
We create one during onboarding. The channel, domain and Google Sheet are all registered in the owner's name, so the assets and the data stay with you even after the engagement ends.
There is no database cost (Google Sheets does the job) and AI cost per conversation is under about one Korean won. Volume does not cause a cost spike — most of the monthly fee is fixed cloud hosting.
Phone numbers and e-mail addresses are masked before being stored. Booking details are saved in the Google Sheet owned by the business, and intake endpoints can only be called from allowed domains. Guests are also told that their information is not retained in the chat.
Yes. The consultation, knowledge-base, intake and analytics structure is industry-agnostic — only the knowledge-base entries and the intake fields change. It fits any business with repetitive inquiries that takes bookings or applications: academies, clinics, studios, experience venues, practice ranges. The first deployment in a new sector is agreed case by case, since the intake fields have to be rebuilt.
You can keep it and add only the KakaoTalk consultation and channel analytics. The live availability calendar and search / AI-search readiness do require changes to the site structure, so we assess your current site first and then agree the scope.
Contact
Let us know the number of rooms, how bookings reach you today, and roughly how many inquiries you get a day — we will come back with the right configuration and a schedule.
Feel free to try the Seorak Farm Private Stay bot first.
3F, 169 Seokseong-ro 521beon-gil, Giheung-gu, Yongin-si, Gyeonggi-do, South Korea
0504-038-0034