Hospitality Operations,
Fully Automated

• Live Airbnb iCal sync — booked dates are pulled automatically and marked unavailable on the website calendar. Redirect following, line unfolding and both date and datetime formats are handled, so a change in calendar formatting will not break it.
• 5-minute cache — no excessive requests to the platform even under load, while new bookings appear within five minutes.
• Pick a date, send an inquiry — selecting check-in and check-out computes the number of nights and carries it straight into the inquiry.
• Natural-language dates — “this Saturday”, “the 15th of next month”, “early August”, “two nights” are all interpreted in Korea Standard Time. A past date is automatically rolled forward to next year.
• Rate rules applied automatically — peak season (weekends, holidays, defined peak period) versus off-season, minimum stay, cleaning fee and extra-guest charges are quoted by rule.
• Direct booking encouraged — the reply naturally mentions that booking direct avoids platform commission.
• SMS and chat confirmation — guests confirm availability either in KakaoTalk or with a single text message from the website.

For the hostYou never open the calendar to answer “is that date free?”

• Native to the KakaoTalk channel — the conversation happens in the chat window. Response timing is designed around Kakao's 5-second limit, with a safe fallback so the thread never dies.
• Conversation memory — “Are there towels?” followed by “How many?” is understood in context (last 20 minutes of the conversation are retained).
• No repeated greetings — it says hello once, on the first reply, not on every message.
• Shortcut cards — each answer carries buttons to the official site and the availability calendar, moving the guest to the next step.
• Quick replies — frequent options are tappable instead of typed.
• Answer-quality rules — comparisons with competing properties or other platforms' pricing, and volunteering drawbacks, are prohibited; replies stay at three to five sentences with no filler sign-off.

For the hostEven a 3 a.m. inquiry gets an instant reply, so fewer guests drift to another property.

• The spreadsheet is the database — write question, answer and category in the sheet and that becomes the bot's knowledge. Seorakfarm Stay currently runs more than 140 entries.
• Live in about two minutes — a rate change or a wording fix needs no deployment.
• Tuned for Korean — real phrasing with particles and endings attached is stemmed to find the matching row, and synonyms are expanded so a question about “good eats” finds the “restaurant” rows.
• It does not invent — facts absent from the sheet are not answered; the bot says the host needs to confirm. Prices and times must be quoted exactly as written in the sheet.
• Read-only access — the knowledge base is read with read-only scope, so the system cannot alter your sheet.
• Local recommendations too — restaurants, cafés and attractions are answered only from the places you registered.

For the hostNo more “could you change this answer for me?” — you edit one row yourself.

• Automatic unanswered log — every message the bot could not answer is recorded with time and reason in its own sheet.
• Deduplication — repeats within a time window collapse into one entry, so the list stays readable.
• Personal data masked — phone numbers and e-mail addresses are masked before anything is stored.
• Periodic digest — a scheduler sends the host a summary of unanswered questions on a set cadence. Fill in the answers and the bot handles them from then on.
• Instant lookup — type unanswered in KakaoTalk for the running total and the latest entries.
• Full transcripts — every conversation is kept in a separate sheet so service quality can be reviewed later.

For the hostIt gets smarter with use, and you only ever write answers guests actually asked for.

• Details extracted from the message — name, phone, party size and notes are parsed out. Hyphens, spaces and +82 formats are all recognised.
• Combined with the date already discussed — dates and nights mentioned earlier are remembered for 30 minutes and attached to the request.
• Instant KakaoTalk alert — the request arrives on the host's phone through Kakao's “message to self”. No extra app needed.
• Booking ledger — time, name, contact, party size, check-in, nights and notes accumulate so you can find any request later.
• The web form uses the same path — the website inquiry form runs through the identical pipeline, so intake never splits in two.
• Safety net — alert success or failure is recorded, so a missed notification is visible.

For the hostA guest who left a phone number never gets lost.

• Website click tracking — outbound clicks to blog, Instagram, Airbnb and the Kakao channel are counted using a beacon that survives page exit.
• Chatbot button tracking — how often the shortcut buttons in bot replies are tapped is counted too.
• Position-level detail — the same link is recorded separately for header, menu or footer, and for the Korean or English page.
• Automatic monthly rollup — the click log becomes a channel-by-month pivot, making seasonal shifts visible at a glance.
• Lookup from chat — type stats for today, this week, this month and all-time.
• Your own traffic excluded — the host's browser is excluded so test clicks do not pollute the numbers.
• No lost records — writes are committed before the response, avoiding the cloud pitfall where background work is cut off.

For the hostYou decide where to spend marketing effort from numbers, not instinct.

• Mobile-first single page — introduction, reviews, gallery, area guide, FAQ, booking and contact in one scroll, with photos in a lightbox.
• Live availability calendar built in — the calendar sync from Module 01 runs inside the site.
• Inquiry form — party size, contact and dates go straight to your SMS app or arrive as a KakaoTalk alert.
• Structured data (JSON-LD) — property details (location, capacity, bedrooms, amenities, check-in, rating) and the FAQ are marked up so search engines can render rich results.
• Ready for AI search — crawlers such as ChatGPT, Claude and Perplexity are explicitly allowed and a sitemap is provided, so the facts behind an AI recommendation are yours.
• Korean and English — an English page with hreflang alternates for international guests.
• Performance — the hero image is preloaded, images cache for 30 days while HTML stays uncached, so returning visitors see the page instantly and your edits still appear immediately.
• Search-friendly image names — photo filenames describe the property and the room, capturing image-search traffic.
• Floating contact buttons — chat and call are always within reach, wherever the guest has scrolled.

For the hostYou gain a direct booking channel with no platform commission.

• Admin-only commands — stats (channel performance), unanswered (missed questions), help (command list). Visible only to registered admins, never to guests.
• Admin registration — my id returns your own identifier to register. Everyone can only see their own.
• A dedicated Kakao app per business — each property gets its own app so alerts never show another company's branding.
• Automatic token refresh — the credentials behind alerts renew themselves so notifications never stop.
• Advance expiry warning — a daily check warns the host seven days before the refresh limit runs out.
• Self-test endpoints — an alert-delivery test and a status check narrow down any problem quickly.

For the host“Alerts suddenly stopped” gets caught before it becomes an incident.

• Google Cloud Run (Seoul region) — container-based zero-downtime deployment that scales up and down with traffic.
• Website and bot separated — a problem on one side leaves the other serving.
• Domain and HTTPS — your own domain with certificates managed automatically.
• Fault tolerance — even on error the guest receives a normal-looking message. Status checks and request-trace logs locate the cause.
• Security — intake endpoints callable only from allowed domains (CORS restricted), server headers removed, credentials kept out of code in environment configuration.
• Privacy — contact details are masked before storage, and guests are told their information is not retained in the chat.
• Transparent cost — there is no database bill (Google Sheets does the job), and AI cost per conversation is under about one Korean won, so volume does not cause a cost spike.

For the hostServers, security and backups are not your problem.